Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ’s) incorporating our Terms & Conditions
 

PRODUCTION TIMESCALE / PROOFS / DELIVERY

The overall time for delivery is the combination of Production Time ‘AND’ Courier Delivery Time, as defined on the ‘DELIVERY’ page on this website.

If you need your order for a specific date, and we are close to it, please contact us first to ensure we can supply on time.

Delivery options are offered for speed, cost saving or destination availability.

We will always endeavour to advise customers of any circumstances delaying production of an order.

After placing an order, customers will receive a total of 3x emails:- 1st: Acknowledgement of Order (Pending), 2nd: Order is being Processed, 3rd: Advice of Despatch.

Quoted Production time is a guideline only - Breakdowns, Supplier problems, Holiday periods, and circumstances beyond our control may extend the time guideline, but you will always be kept informed and advised of any unexpected delays.


The option of a ‘Proof’ prior to production will allow you to see the design BEFORE it is printed.

When placing an order for a personalised product, it is the responsibility of the customer to ensure all wording provided is correctly spelt and typed as required.

We request you type the wording exactly as you want it to appear, to illustrate your preference for use of Capital and Lowercase letters, and punctuation, etc.

Seeing a proof will leave nothing to chance, and provide you with that extra opportunity to verify all the content you supplied is correct.

A JPEG or PDF image proof will be emailed to you, and production will be put on hold to await your approval or instruction. (Note: Personalised Party Banners will not proceed without your approved consent)

Please consider the overall order processing time could be affected if there is a delay in your reply to give us authority to proceed.

Following the completion of your instructions, we will continue with your order.


We have a dedicated Information page that lists delivery options and prices. Please see "INFORMATION' pages accessible from Top Menu or Footer menu and select 'DELIVERY'.

You can either choose a Budget Courier Service to keep costs down, or a Faster Royal Mail service.

When a company offers free delivery it might sound good, but it’s just a another way to convey that delivery is already included in the product price. Someone has to pay the couriers!

We have priced delivery as a separate final addition so that customers can benefit when buying multiple items.


PAYMENT

PAYPAL is our method for collecting payment but you do not need to have a Paypal account.

Paypal will allow the payment to be made using any major Credit or Debit card.

It provides a trusted and secure process and we never have any access to your financial data.

All payment processing is securely handled outside of our web server through PAYPAL.

After completing our shopping cart, you temporarily leave our website and transfer direct to the PAYPAL payment processing service.

PAYPAL will then handle the payment in a secure (https) environment and you will see the secure padlock icon in your browser address bar.



CREATE AN ACCOUNT (Recommended):- If you create an account whilst buying, you will be able to log in to our website at anytime to see a full detailed summary of your order, including personalisation details and photo details if one was uploaded.

PURCHASE AS A GUEST:- The order acknowledgement email you will receive, only shows a brief summary of your personalisation details. Buying as guest does not make checking out any quicker as you still need to enter all your address details for the order.

ORDER ACKNOWLEDGEMENTS:- After placing your order, you will automatically receive by email an order acknowledgement.

If you do not receive an automated acknowledgement of your order via email, please contact us as soon as possible to advise of this situation, as you may have entered a wrong email so we will not be able to keep you updated on your order process

SUPPLYING PHOTOGRAPHS / FORMATS / FREE ENHANCING

Using the File Uploader on the product order page, you can send the following image types:- jpeg, tif, png, bmp, or pdf. For any other non standard formats we can accept by email.

On the product description page, in the section where you enter order details, click or Select the 'UPLOAD FILES' button and choose a photo on your computer, or mobile, to send.

Your file will upload and you will see a progress bar.

If successful, a thumbnail image is shown.

If you upload the wrong photo, click the red 'X' to delete it, and start again.


Your photo might be usable in full as supplied, but if you want us to crop the image to zoom in and use a certain part of it, please use the Additional Instruction box to explain this to us.

The banner design might favour a portrait or landscape orientation photo so please consider this.


Please consider we are printing large images, so the photo needs to be of good quality.

Your photo may look good on your phone but for your banner we need to enlarge it.

We do offer a Photo Enhancing service 'Free of Charge' but there is a limit to the final outcome depending on your original photo. We will always do the best we can!

See our INFORMATION page 'FREE PHOTO ENHANCING' which explains this in full detail.


PRODUCT REPRESENTATION - Design Layout / Images on our site

Please accept that due to differing name lengths and character shapes, wherever an example of product personalisation is shown, the position of the personalisation elements are for guidance only.


Due to the variations in display and settings of computer screens (RGB colour) the actual colours of products depicted on this website and in proofs, cannot be taken as accurate.

Images are provided for reference only. The production method for printing uses CMYK colour inks.


USING COUPON CODES / 0845 Telephone Number Costs

Occasionally we may issue discount or special offer codes that can be used in the online store.

Whilst completing the checkout part of the shopping cart, the valid code can be entered to be applied to your order.


We use a low call 0845 prefix telephone number that is chargeable at the standard local call rate as currently provided by British Telecom (BT).

It is not a high premium number such as 0870. The 0845 low call charging rate applies no matter where a person rings from. When you ring a landline telephone number in your local surrounding area, it is charged at a ‘local’ rate.

When you ring a number outside of your local area it is charged at national rate. With 0845 it is charged at a local rate for both local calls and national calls. Hence it is a customer service, not a premium rate.


ORDER PROBLEMS - Change an order / Damage / Refunds / Faults

Once an order is placed online and payment is taken, the order is notified to you as ‘pending’. If a mistake is known to you, or a change of order is required, if you contact us prior to the next stage of order ‘processed’, we will endeavour to stop the order to carry out your instruction. We request you use methods of communication appropriate to the situation. If the order reaches the ‘processing’ stage, the full amount paid for the goods will be deemed as non refundable in accordance with the Consumer Protection (Distance Selling) Regulations referring to contractual obligation. In all situations where an order reaches the ‘processed’ stage, it is the right of ‘Personalised Party Banners’ to fulfil that order as received and retain payments made.

However, in consideration of our legal entitlements, we will always endeavour, whenever possible, to assist you to the best of our ability to provide a satisfactory outcome for you.


We request that all deliveries be checked for package damage on arrival, and if the package shows any signs of damage, the courier delivery note must be signed for as DAMAGED.

If damage is noticed later, claims against the courier are limited. Customers are requested not to return any goods without first consulting Personalised Party Banners.

Once your order has left our premises and is in the hands of the Courier / Mail delivery service, we cannot be held responsible for the failure for them not delivering on time, and refunds are not eligible from us directly, but may be subject to claims from the company who failed to deliver as anticipated.


Due to the non resale value of personalised items, a refund based on a change of mind cannot be given. The customer must satisfy their understanding of this service requirement before proceeding with the order.

Distance Selling Regulation No. 13 : cancellation provisions do not apply to the supply of goods made to the consumer’s own specification; goods that by reason of their nature cannot be returned.


We clearly state our anticipated times for production and an estimate of the time expected for the nominated delivery service to deliver.

If we cannot despatch on time as promised or agreed, we will contact you, and seek your advice. At that point we will refund your payment if, at a later date, the ordered goods will no longer serve the purpose they were bought for.

Our production time of 2 to 3 working days is adhered to within reason, and is subject to situations beyond our control, such as:- flood; loss of electricty supply; machine break down; and other unforseen circumstances.


For all occasions where Personalised Party Banners make a mistake in order fulfilment, compensation or replacement will be offered to the customer.

Sale of Goods Compliance / Copyright / Governing Law

Personalised Party Banners ensure that the following regulations are conformed with in order to conduct the provision of services and sale of goods to consumers

  • The Consumer Protection (Distance Selling) Regulations 2000
  • The E-Commerce Regulations ECRs 2002
  • The Data Protection Act 1988
  • Trades Descriptions Act 1968
  • Sale of Goods Act 1979

All the rights to the content of the Personalised Party Banners website reside with Savage Graphics. Unless explicitly given permission by Savage Graphics you may not reproduce, distribute, transmit, or otherwise exploit the content or any related rights.

All Personalised Party Banners designs are original and copyright of Savage Graphics. They must not be reproduced by any method without permission.


Any contract entered in to with Personalised Party Banners (Savage Graphics) by means of placing an order, will be subject to the laws of England and the jurisdiction of the courts of England. These conditions do not affect the statutory rights of the customer.